If you have a complaint you’d like us to sort out, a suggestion you’d like to make, or a story you’d like to share about a job well done, we want to hear from you.

We want Kāinga Ora homes and the communities they’re in to be pleasant and enjoyable places to live – and most of them are. But when problems arise, we work hard to achieve an outcome that works for everyone.

If you aren’t happy with something regarding a Kāinga Ora home or are experiencing a problem, please get in touch with us as soon as possible so we can look into it.  There are a range of different ways you can get in touch with us to provide feedback or make a complaint – you can find these under Contact us.

If you would like to complain online you can use our Feedback and enquiries form, just select 'Complaint' under 'Type of enquiry'.

Page updated: 24 July 2023