Maintaining your home

Kāinga Ora will:

• make sure your home is clean and tidy when you move in
• keep your home in good structural condition - we have an ongoing maintenance programme for all our properties
• do any urgent repairs as quickly as possible
• check that your smoke detectors work
• repair normal wear and tear as soon as possible.

See Repairs to my property for more information

Modifying a home for disability

If you are an existing Kāinga Ora tenant and you have a disability or mobility need that require modifications to your accommodation, contact us to discuss your options.
Contact us

Tradespeople

Contractors that work for us are bound by a Code of Conduct. This requires them to:

• contact you to agree a time for the repairs to be done - unless the job is urgent in which case we would assume you would be home
• leave their name, address, phone number, date, time and reason for calling if you are not home when they call
• show you their identification before entering your home
• leave your house safe, clean and tidy at the end of every work day, and remove their rubbish
• respect your privacy and treat your house and possessions with care
• be appropriately dressed and polite to you at all times.

You can help by:

• being home at the agreed time or giving us plenty of notice if you're not going to be home
• moving furniture and personal items that may be in the way
• keeping children and pets out of harm's way.