There are many reasons you may need to move to another home. We’re here to help, so give us a call if you want to move and we can chat about your situation, your housing needs and what housing options you may have.
If you’re moving out of your Kāinga Ora home, we need you to give us 28 days' notice in writing.
You can do that by filling out and sending us this form: Notice to End Tenancy Agreement [PDF, 500 KB].
Moving to another Kāinga Ora home
If you want to move into another Kāinga Ora home, the best place to start is with a call to our Customer Support Centre on 0800 801 601. We’ll chat about your situation, then look for homes available in your area that meet your needs. All Kāinga Ora homes are matched with tenants based on their needs, and most areas have a waiting list, so we can’t promise you’ll be able to move straight away.
If we find another home for you and you leave your place clean, tidy, undamaged and your payments are up to date, we will ask the Ministry of Building, Innovation and Employment(external link) to transfer your existing bond to your new home. We'll also arrange for any rent you've paid in advance to be transferred to your new home. You will need to arrange your furniture removal and to have your phone and power connected.
After you've given notice
Within 48 hours of receiving your notice, we’ll send you a checklist to help with moving out and arrange a final visit to the home so we can go through the Property Condition Report[JI1] from when you moved in. If you need to pay for any repairs to the home, we can help you set up repayments that fit your budget so you can pay it off over time.
If you want to leave before your 28-day notice period ends, call us as soon as you can. In areas where there is high demand for our homes, you may be able to leave sooner if your home clean and tidy, and we agree to end the tenancy early. When that happens, you'll only have to pay rent until the new tenant moves in.
If you change your mind
If you change your mind and no longer want to move, we can only let you stay if we haven’t already made other commitments, like signing up a new tenant. We’re here to help, so call us as soon as you can if your situation changes.
If Kāinga Ora end your tenancy
If Kāinga Ora needs to end a tenancy, we will give you at least three months’ (90 days) written notice, unless the Tenancy Tribunal makes an order granting termination.
Once we give you notice, we will arrange a time to visit the property to assess any repairs needing to be done or damage fixed before you move out.
If you first moved into a Kāinga Ora home before Sunday 7 April 2019, you may have paid a bond. If you did, we'll ask the Ministry of Business, Innovation and Employment’s Tenancy Services(external link)to refund it once we’ve made sure your home is left in good condition and your payments are up to date.
Here are a list of useful things to remember when you're moving out.
Before you move out
- clean the sink, kitchen bench and oven
- clean cupboards inside and out
- clean the bathtub, shower, basin and toilet
- clean light shades and light switches
- wash the walls and ceiling, particularly in the kitchen
- wash windows inside and out
- replace any cracked or broken windows
- wash the floor
- remove all household and garden rubbish as well as personal belongings, including from under the house or in sheds, garages or attic
- tidy and weed the garden, trim hedges
- mow the lawns and sweep paths
- redirect your mail.
Don't forget to:
- arrange for your electricity, gas and phone to be disconnected
- arrange for your final power and phone accounts to go to your new address
- tell your friends and family your new address and phone number
- fill out a change of address form from your local PostShop
- lock the house or flat when you leave and return your keys to us
- pay your rent up to the date that you leave - call us if you're not sure what you owe
- arrange to have your bond refunded if you paid one.
If you first moved into a Kāinga Ora home before Sunday 7 April 2019, you may have paid a bond. If you did, we'll ask the Ministry of Business, Innovation and Employment’s Tenancy Services(external link) to refund it once we’ve made sure your home is left in good condition and your payments are up to date.
Page updated: 4 July 2023