Advocating on behalf of customers
If you plan to advocate on behalf of a Kāinga Ora tenant, you will need their permission before we can discuss their situation with you.
Advice for advocates
Permission can be given by the customer:
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over the phone for example to a housing advisor at the Customer Services Centre. This is the fastest way to get permission and is the best channel to use for both routine and urgent enquiries.
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in person, for example if you are attending a scheduled meeting with an applicant or tenant
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in writing, for example if you need to talk to us at a time when the customer cannot be available. This is best suited to non-routine, non-urgent enquiries. Ask the customer to complete and sign this appointment of an agent/representative [PDF, 257 KB] form, which can then be scanned and emailed with details of the query to enquiries1@kaingaora.govt.nz. We'll aim to respond within two working days.
Page updated: 4 July 2023