Need help with flood damage?
If you’ve been affected by the recent flooding in Auckland, know that we’re here to help.
Kāinga Ora is focused on recovering from the flooding that occurred in Auckland in late-January, and are doing everything we can to support our customers.
What we are doing
Our teams are in the community visiting our homes and customers, and are working hard to assess which homes have been affected and what support the whānau living in these homes need. What this looks like will be unique to each situation, depending on the damage to the home and needs of the whānau.
- We are focused on providing practical support and assistance to customers affected by the floods – for example, depending on the extent of damage, this could include a reduction in rent.
- If a customer needs access to financial or other support, we are connecting them with the right support agencies and community groups who can provide this help as soon as possible.
What to do if you're affected
If your home has been impacted by the floods, please get in touch with us as soon as possible so we can arrange for your home to be assessed and connect you with any support you may need. You can do this either by calling our Customer Support Centre on 0800 801 601 or emailing firstname.lastname@example.org
When getting in touch, please provide the following information:
- Your full name and address
- Where you are currently staying and the best way to contact you
- A brief summary about the damage that has occurred and any immediate needs
Support for customers with disabilities
Support for deaf, disabled people and their whānau can be found by calling Whakarongorau Aotearoa, New Zealand Telehealth Services - 24 hours a day, everyday Text 8988 or call 0800 111 213.
This Helpline team can also help with:
- Any general health concerns you have
- If a support worker/carer is unavailable or hasn’t arrived
- And to help right now, they can connect you with information and support about the recent severe weather and flooding.
Whaikaha (The Ministry of Disabled People) has up-to-date information about the cyclone and floods on their website Cyclone Gabrielle: Where to go for help | Whaikaha - Ministry of Disabled People(external link)
The Disabled Persons Assembly(external link) also has practical resources for disabled people who have been affected by the flooding on their website.
For our Deaf Community, Deaf Aotearoa(external link) has information about the floods and cyclone translated for the Deaf Community into NZSL.
What happens next?
Our team will get in touch with you to discuss your situation and arrange a time to visit your home to assess the damage and let you know what support we may be able to offer as a landlord. If needed, we will also connect you with the right agencies and community groups to help provide support with things like food, clothing and personal items or financial support.
Remember – support is available from us and other agencies
If your home can’t be lived in
Call 0800 22 22 00 to get help with urgent accommodation or shelter, or get in touch with family or friends who can take you in.
If you need basic items
Call 0800 400 100 for help with costs like food, bedding and clothing if you have had to throw these out due to flood damage.
If you’re unable to remain in your home or your home has been damaged
Call Kāinga Ora on 0800 801 601 so we can understand and assess your needs. Once this has been done, we will let you know what practical support we may be able to provide as a landlord – for example, depending on the extent of damage, this could include a reduction in rent.
If you need to get rid of flood-damaged clothes and furniture.
Call 0800 22 22 00. Auckland Emergency Management can tell you where to take it for free, or arrange to collect it if you can’t transport it yourself.
If you need to fix or turn off gas and electricity
Contact your gas or electricity provider.
- Housing offers for customers unable to return home - 20 February 2023
- Read our statement to media 'Fixing flood-damaged homes new priority' - 3 February 2023
- For more information, including rehousing support, go to www.aucklandemergencymanagement.org.nz(external link)
- For public health advice, go to Auckland Regional Public Health Service(external link) website
- Download the flood damage information flyer [PDF, 53 KB]
- Download our letter providing an update to community partners (2 Feb) [PDF, 543 KB]
Page updated: 23 February 2023