COVID-19: Services and support
If you’ve been affected by COVID-19, there is help available to provide you with additional support.
If you can’t work at the moment, have lost your job, or are working fewer hours. If you’re sick or need time off work because of COVID-19, Work and Income may be able to help you even if you're working, even if you don’t think you qualify, call us to talk about your situation.
For more information
- Download the factsheet [PDF, 160 KB]
- Visit workandincome.govt.nz(external link) and click on 'Check what you might get'.
- Call us on 0800 559 009, 7am to 6pm Monday to Friday and 8am to 1pm, Saturday.
Family violence experts and organisations have warned about the increased risk of domestic violence in households during the country’s Alert Level restrictions.
Kāinga Ora is committed to playing a key part in supporting the Government’s co-ordinated response to eliminating family violence so we keen keep our families and communities safe. We have gone out to our customers to let them know that help is available from family violence support services nationwide.
Remember, if someone is in immediate danger of being harmed or may harm themselves, call the Police on 111.
Access to food and essential items
Most people can access food, medicine and other essentials for themselves and their whānau. People can do this either through their own means or through their community providers or support networks like whānau, friends, iwi and neighbours.
If you are unable to access food and essential items, call the COVID welfare phone line on 0800 512 337. It’s open seven days a week.
If your situation is urgent and need food within the next 24 to 48 hours, you can contact a local food back.
If you need urgent medical assistance for severe symptoms of any kind, or have a serious injury, call emergency services on 111, or go straight to hospital.
If you are concerned about possible COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.
For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.
Looking after your mental wellbeing
It is normal to feel anxious or stressed about COVID-19. If you need to talk to anyone about how you’re feeling, there is help available through the National Telehealth Service. Call or text for free to 1737 or visit: https://www.1737.org.nz/(external link)
The COVID-19 website(external link) has more advice on how to look after your emotional and mental wellbeing during this time.
Supporting workers through COVID-19
There's a range of financial support available to help workers affected by COVID-19 as Alert Levels change.
Support for businesses whose revenue has dropped
- The COVID-19 Wage Subsidy
- Inland Revenue’s Resurgence Support Payment
Support for affected workers at all COVID-19 Alert Levels
If workers are directly affected by COVID-19 there’s support available for businesses to help keep paying them at any Alert Level. It’s important workers tell their employer about their situation as the employer needs to make the application.
- The Short-Term Absence Payment
- The COVID-19 Leave Support Scheme
Other tools to help your wellbeing
Getting through together - You can find tips and advice on how to cope with the stress of COVID-19 in the Getting Through Together toolkit(external link), developed by All Right? in partnership with the Canterbury DHB and the Mental Health Foundation.
Mentemia - The Mentemia(external link) app provides practical tips and techniques to help you take control of your mental wellbeing. It was created by All Blacks legend and mental health advocate Sir John Kirwan, tech entrepreneur Adam Clark, and an expert team of medical advisors.
Melon - The Melon(external link) app provides a health journal, resources and self-awareness tools to help you manage your emotional wellbeing. Melon also provides an online community for New Zealanders to connect and support each other, and daily webinars for health and wellbeing.
Staying on Track - This online course teaches practical strategies to cope with the stress and disruption to everyday life from COVID-19. Staying on Track(external link)
Page updated: 18 August 2021