Contact Us

Contact Us

Call wait times

Like many organisations, we have a number of our team members isolating. This is having an impact on how quickly we can answer your call.

If your query is not urgent, you can send an online enquiry below which we aim to respond to within 48 hours, or use the MyKaingaOra online service.

We thank you for your patience and understanding.

General and tenant enquiries

Online: Fill out our feedback and enquiry form
Freephone: 0800 801 601 (New Zealand only)
Contact our Customer Support Centre who provided responses for all enquiries between 8am to 6pm, Monday to Friday and 24/7 for urgent calls.
Email: enquiries1@kaingaora.govt.nz
Fax: 0800 201 202
Overseas callers: +64 4 439 3253 between 8am to 6pm NZT.
You will incur an international call charge.

Write:

Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140

Our locations: visit our Kāinga Ora offices anytime between 9am to 4pm, Monday to Friday.

Providing feedback or a complaint process

Read more on Kāinga Ora's Feedback and complaints process

Ezispeak and relay services

Ezispeak

Ezispeak is a free, phone-based interpreter service that lets you talk to us in the language you feel comfortable using. You can ask for Ezispeak whenever you call us.

See the languages and other details on the Ezispeak website(external link)

New Zealand Relay Service

Deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us.

Visit the New Zealand Relay Service website(external link)for more information.

MyKāingaOra

For any enquiries about our online portal MyKāingaOra email MyKaingaOra@kaingaora.govt.nz

Home ownership product enquiries

For help with:

  • First Home Partner
  • First Home Grant
  • First Home Loan
  • Kāinga Whenua

Phone: 0508 935 266 (Monday to Friday, 9am - 5pm) or

Email: firsthome.enquiries@kaingaora.govt.nz.

Reporting staff, tenant or contractor wrongdoing

If you experience or see Kāinga Ora staff, tenants or contractors acting or conducting themselves inapporapriately then you can report it to our Integrity team. Examples of wrongdoings are subletting our housing, financial products misuse, fraud, corruption, dishonesty or conflicts of interest.

KiwiBuild enquiries

Contact centre: 0508 935 266 (Monday to Friday, 9am - 5pm) or
Email: info@kiwibuild.govt.nz

Urban development enquiries

For enquiries relating to large-scale developments

Phone: 0800 801 601
Write:

Kāinga Ora – Homes and Communities
Hobsonville Office
PO Box 84143, Westgate
Auckland 0657

For all other urban development enquiries

Phone: 0800 801 601
Write:

Kāinga Ora – Homes and Communities
PO Box 74598, Greenlane
Central Auckland 1546

Media enquiries

Email: mediaenquiries@kaingaora.govt.nz

Official Information Act (OIA) requests

Official information is any information held by an agency that can be requested by the public.  These requests can include:

  • documents, reports, memoranda, letters, emails and drafts
  • non-written information, such as video or tape recordings
  • the reasons for any decisions that have been made about you
  • manuals that set out internal rules, principles, policies or guidelines for decision-making
  • agendas and minutes of meetings, including those not open to the public.

To make an OIA request, complete this form and we will get back to you within 20 working days. Alternatively you can email us at oiarequests@kaingaora.govt.nz

Page updated: 9 May 2022